Frequently Asked Questions
Everything you need to know about bringing authentic Japanese bento culture home.
Where do you ship from and how long does it take?
All orders are shipped directly from our warehouse in Kyoto, Japan. Depending on the shipping method selected, delivery typically takes between 3 to 7 business days for express shipping.
Are your bento boxes microwave and dishwasher safe?
Most of our bento boxes are microwave and dishwasher safe, but it varies by material. Please check the specific product description for the 'Microwave' and 'Dishwasher' icons to confirm compatibility.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. Shipping costs are calculated at checkout based on the weight of your order and your destination.
What is your return policy?
We accept returns for unused items in their original packaging within 30 days of delivery. Please note that for food items and personalized products, all sales are final.
Are the materials used in your products BPA-free?
Yes, the health and safety of our customers is our priority. All bento boxes sold on our site are made from BPA-free plastics and food-safe materials certified by Japanese standards.
What should I do if my order arrives damaged?
If your item arrives damaged, please contact our support team immediately with your order number and photos of the damage. We will arrange for a replacement or a full refund.